FAQ - HELP

We indicate the exact delivery time for the individual products on the respective product detail page. Please note that the logistical processing for payment in advance can only be initiated after receipt of payment.

The delivery time stated on the product page applies to freight forwarding deliveries within Switzerland.

In case of a forwarding delivery, the supplier will contact you by phone to arrange an exact delivery date.

You will receive a shipping confirmation from us with a tracking option provided for you by our partner "Swiss Post". If the delivery person does not meet you, a postcard will be left for you with which you can pick up the goods or arrange another delivery attempt at a certain date.

The stated delivery time is exclusive of the shipping time. This depends on the shipping method:

Swiss Post: The average shipping time is 3-5 business days. Delivery is made without prior appointment.

Forwarding agent: Shipping time is 7-14 days, and we work with many shipping companies to provide the fastest way for you. In addition to the delivery of your new KARE furniture, you will receive the assembly as well as the disposal of packaging materials for free.

The amount of the shipping costs depends on the respective shipping method and is displayed below the item price.

If you purchase more than one item, the highest shipping rate shown in the shopping cart will apply.

For purchases of SFr. 5000 or more, we deliver the products free of charge to your home throughout Switzerland, set them up and dispose of the packaging material.

Our offer is currently only available to customers in Switzerland and Liechtenstein.

Unfortunately, we can not offer delivery to packing stations due to the size of our packages. Thank you for your understanding.

If an item cannot be shipped as a parcel due to its volume, weight or nature, it will be delivered by our Dachser freight forwarder. The furniture forwarder will contact you in advance by phone to coordinate the optimal delivery date with you.

In addition to the delivery of your new KARE furnishings, you will receive the assembly as well as the disposal of packaging material free of charge.

We originally show you the delivery time when you place your order. So when you order the products, you will see an approximate delivery time.

If there is a delay in your order, we will inform you by email immediately.

Once the product is handed over to the delivery company, they will contact you to discuss the optimal delivery time for you.

If your order does not arrive on time, please contact our customer service by phone.

Due to the strongly increased demand, we ask you to direct inquiries concerning delivery times and other requests by mail to onlineshop@kare.ch .

Telephone support and advice on the online store and online orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

Telephone support and advice on the store and stationary orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

Please contact us by email or phone. Please have your order number ready.

Due to the greatly increased demand, we ask that you direct inquiries regarding cancellations and other requests by mail to onlineshop@kare.ch .

Telephone support and advice on the online store and online orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

Telephone support and advice on the store and stationary orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

Return within 14 days
It is important to us that your new interior meets your expectations and that you are satisfied with your ordered products.

With us you can return a product within 14 days from receipt of the goods and you will receive a KARE voucher (excl. delivery costs).

Guidelines:

• The product is as new and in original packaging
• For the return period counts the date on the day of receipt of the items
• Credit note: KARE does not refund money, but issues a voucher for the purchase amount (excl. delivery costs). No credit note can be issued without prior registration.
• The right of return is valid only for products off the shelf: custom-made products, special formats (such as customizable furniture) can not be exchanged.

If a product does not meet the above criteria, we may refuse to take it back.

Want to file a return? This is how it works:

1. Please register the return via the online form first.
2. You will be contacted by our customer service to discuss further steps as soon as possible.
3. Return shipment at the expense of the buyer. Please wait for our contact for the return!

Please accept our apologies if we have sent you a damaged, defective or simply the wrong item.

If you have a complaint about an item, please call our customer service department.

Send an e-mail to service@kare.ch

Telephone support and advice on the online store and online orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

Telephone support and advice on the store and stationary orders:
043 355 12 15
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

With us you can return a product within 14 days from receipt of the goods and you will receive a KARE voucher (excl. delivery costs). We will send you the voucher after the product has arrived.

The costs for the return shipment is not free, and it has to be paid by the customer.

Unfortunately, due to system technical reasons, it is currently not possible to exchange two different items for each other. If you insist on an exchange, you can send the item back and reorder your desired item in our store.

If you choose the prepayment method, please transfer the amount resulting from your current order to our bank account. Please note that we will ship your order only after receiving the amount

Our bank details are:

UBS Basel
Account holder: Designlife GmbH
IBAN: CH830023323316924702F
BIC: UBSWCHZH80A

Enter the invoice number as the reason for payment.

Please take into account that the amount will be debited from your account immediately, but will be received in our account only within 1-7 business days. Once we receive your payment, your order will be shipped to you within the specified delivery time.

With us you can also conveniently and safely pay by credit card. We accept MasterCard and Visa. KARE.ch complies with high security regulations and thus makes your shopping experience safe and reliable.

If you have selected the payment method Paypal, you will be redirected directly to Paypal after completing the order. You can make the payment in the following on the page of the provider.

You will receive the invoice free of charge by email. With purchase on account you accept the terms and conditions of POWERPAY, provided is a valid email address.

You can use one of the most convenient payment methods on our website. TWINT offers you the experience of fast and secure payments.

First of all, you can view our entire range with all the details without any obligation. If you have decided on a product, you only need an e-mail address and a password determined by you. In addition, we need your billing and shipping address and, if necessary, your phone number so that we can quickly reach you to coordinate the delivery date and for other queries.

Click on "Register" in the bar at the top right of the page. On the following page you will get to the registration page. Please fill in all fields marked with * truthfully. For the "Password" field, please think of a secret password. For a secure password we recommend a length of at least 6 characters, the use of special characters, numbers and upper and lower case letters. Please remember your password and e-mail address, as you will need them for future logins.

Confirm your entry by clicking the "Save" button. You will then be redirected to your user account. Here you can check, change or add to your information at any time.

If you wish to cancel your customer account with KARE.ch, please contact us. Please also let us know the reason for the cancellation so that we can improve our service.

Please contact us by email or phone. Our product consultants will be happy to help you. If you are already interested in some products, please note the corresponding article numbers.

Send an e-mail to: onlineshop@kare.ch

043 355 12 12
Monday - Friday: 10:00 - 19:00 Hrs
Saturday: 10:00 - 17:00 Hrs

In the menu item "Administration" in your KARE.ch customer account you have the possibility to change your name as well as your e-mail address and password.

To change or deposit the data you want, click in the field you want to adjust. Then enter your data. Finally, click on the "Save" button to confirm your changes.

If you have forgotten your password, you will find the "Forgotten password" function in the login area to your customer account below the input field. There you can enter your e-mail address and click the "Send" button to generate and send a new password.

Under the menu item "Administration" in your KARE.ch customer account you can store your billing and shipping address for upcoming orders.

Confirm the data you have entered by clicking on "Save address".

In the menu item "Orders" you get an overview of your last orders. With a click on "View order" you get a detailed view of the individual orders.